Plain Portion

Introduction

At Plain Portion, we strive to provide exceptional makeup services and products that meet or exceed your expectations. We understand that circumstances may arise where you need to cancel a service or request a refund. This Refund Policy outlines the conditions under which refunds are provided and the process for requesting them.

This policy was last updated on April 15, 2024.

General Refund Policy

Our general refund policy varies depending on the type of service or product purchased:

Service Deposits

For many of our services, particularly bridal makeup and large group bookings, we require a non-refundable deposit to secure your appointment date. This deposit is used to reserve our time and decline other potential bookings for that date. As such:

• Deposits are non-refundable unless otherwise specified at the time of booking.
• Deposits are transferable to another date subject to our availability and within certain timeframes (see Cancellations and Rescheduling below).
• Deposits are deducted from your final invoice when services are rendered.

Service Payments

For full service payments or balances paid after the deposit:

• Refunds are available according to our cancellation policy timeframes.
• Refunds may be subject to an administrative fee, which will be clearly communicated before processing.
• Services that have been partially or fully rendered are not eligible for refunds.

Product Purchases

For makeup products purchased directly from Plain Portion:

• Unopened, unused products in their original packaging may be returned within 14 days of purchase for a full refund.
• Products that have been opened, used, or damaged after delivery are not eligible for refunds.
• Special order or custom products are non-refundable unless they arrive damaged or defective.

Cancellations and Rescheduling

Our cancellation policy is designed to be fair while protecting our business from last-minute cancellations that cannot be rebooked. The following timeframes apply:

Standard Makeup Services

• More than 48 hours' notice: Full refund of any amount paid beyond the non-refundable deposit.
• 24-48 hours' notice: 50% refund of any amount paid beyond the non-refundable deposit.
• Less than 24 hours' notice: No refund will be issued.

Bridal Makeup Services

• More than 60 days' notice: Full refund of any amount paid beyond the non-refundable deposit.
• 30-60 days' notice: 50% refund of any amount paid beyond the non-refundable deposit.
• Less than 30 days' notice: No refund will be issued.

Group Bookings (4+ people)

• More than 14 days' notice: Full refund of any amount paid beyond the non-refundable deposit.
• 7-14 days' notice: 50% refund of any amount paid beyond the non-refundable deposit.
• Less than 7 days' notice: No refund will be issued.

Makeup Tutorials

• More than 48 hours' notice: Full refund or option to reschedule.
• 24-48 hours' notice: 50% refund or option to reschedule with a £25 rescheduling fee.
• Less than 24 hours' notice: No refund will be issued.

Rescheduling

We understand that circumstances change, and we try to be as accommodating as possible with rescheduling:

• Rescheduling requests must be made within the same timeframes as cancellations.
• Rescheduling is subject to our availability.
• A rescheduling fee may apply, particularly for last-minute changes.
• For bridal services, rescheduling to a date more than 6 months in the future may require a new booking and deposit.

Conditions for Refunds

We may provide full or partial refunds outside our standard policy in the following circumstances:

Service Quality Issues

If you are dissatisfied with the quality of our services, we ask that you:

• Inform us of your concerns during or immediately after the service so we can attempt to rectify the issue.
• If the issue cannot be resolved to your satisfaction, please submit a detailed description of your concerns within 48 hours of the service.
• Include photos if applicable to help us understand the issue.

Each quality concern will be evaluated on a case-by-case basis. Depending on the circumstances, we may offer:

• A touch-up service at no additional cost
• A partial refund
• A credit toward future services
• In exceptional cases, a full refund

Illness or Emergency

We understand that illnesses and emergencies can occur. In such cases:

• Please notify us as soon as possible.
• Documentation may be required (e.g., doctor's note, emergency service report).
• We will do our best to reschedule your appointment.
• If rescheduling is not possible, we may offer a partial or full refund at our discretion, considering the circumstances and notice provided.

Service Cancellation by Plain Portion

If we need to cancel your appointment due to artist illness, emergency, or other unforeseen circumstances:

• We will notify you as soon as possible.
• We will offer to reschedule your appointment with the same artist or another qualified artist from our team.
• If rescheduling is not possible or not desired, we will provide a full refund of all amounts paid, including any deposits.

Product Defects

For products purchased from us that prove to be defective:

• Please notify us within 14 days of receiving the product.
• Provide photos of the defect if possible.
• We will arrange for a replacement or full refund, including any shipping costs you incurred.

Refund Process and Timeframes

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us at [email protected] or call +440792071289 during business hours.
2. Provide your name, the date of your service or purchase, and your booking reference number (if applicable).
3. Explain the reason for your refund request.
4. Include any relevant documentation or photos to support your request.

Processing Time

Once your refund request has been approved:

• Credit card refunds typically process within 5-10 business days, depending on your card issuer's policies.
• Bank transfer refunds typically process within 3-5 business days.
• Cash refunds are available for pickup at our studio during business hours, or we can process them through one of the other refund methods.

Refund Confirmation

We will send you an email confirmation when your refund has been processed. If you have not received your refund within the expected timeframe after receiving our confirmation, please check with your bank or credit card company first, as there is often a processing time before a refund appears on your statement.

Exceptions and Special Circumstances

Non-Refundable Items and Services

The following items and services are generally non-refundable:

• Trial makeup sessions that have been completed
• Digital products or downloadable content
• Gift certificates (though these can be transferred to another person)
• Custom or special order products
• Travel fees for on-location services that have already been incurred

Special Events and Seasonal Periods

During peak wedding season (May-September) and holiday periods (December), we may apply stricter cancellation policies due to high demand. These will be clearly communicated at the time of booking.

Force Majeure

In cases of severe weather, natural disasters, public health emergencies, or other events beyond our control that prevent services from being rendered:

• We will work with you to reschedule your appointment to the earliest available date.
• If rescheduling is not possible, we will provide a full refund or credit toward future services, at your preference.

Discretionary Refunds

We reserve the right to evaluate refund requests on a case-by-case basis and may, at our sole discretion, offer refunds outside the terms of this policy. Any such refund does not constitute a waiver of this policy for future transactions.

Gift Certificates

Gift certificates and cards have specific refund terms:

• Gift certificates are non-refundable to the purchaser once issued.
• Gift certificates cannot be redeemed for cash.
• Gift certificates may be transferred to another person.
• Gift certificates have an expiration date of 12 months from the date of purchase, unless otherwise specified.
• Lost or stolen gift certificates can be replaced with proof of purchase.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Any changes to this policy will not apply retroactively to bookings or purchases made before the change.

We encourage you to review this Refund Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions about our Refund Policy or would like to request a refund, please contact us using the information below:

We aim to respond to all refund requests within 2 business days.

Frequently Asked Questions